FAQ

At ORVEN LTD, we want your shopping experience to be effortless and enjoyable. Below are answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to reach us at support@orvenltd.shop.

🛒 Orders & Payments

Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure methods available at checkout. All transactions are processed safely through Shopify’s payment system.

Q: Can I change or cancel my order after placing it?
Yes — if your order hasn’t been dispatched yet. Please contact us immediately at support@orvenltd.shop with your order number, and we’ll do our best to accommodate your request.

🚚 Shipping & Delivery

Q: Do you ship outside the UK?
Yes, we ship internationally. We charge a flat rate of £15 for international shipping, but orders over £200 qualify for free delivery.

Q: How long will delivery take?

  • UK orders: 3–5 business days

  • International orders: 7–15 business days (depending on customs clearance)

Q: How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details (where available).

📦 Returns & Refunds

Q: What is your return policy?
We offer 30-day free returns and exchanges. Items must be unused, in original condition, and returned with proof of purchase.

Q: How do I start a return?
Simply email support@orvenltd.shop with your order number. We’ll provide a prepaid return label and instructions.

Q: When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive your returned item.

🍴 Products

Q: Are your products dishwasher safe?
Most of our tableware is dishwasher safe, unless otherwise noted on the product page. Please check care instructions for specific items.

Q: Do you offer bulk or wholesale pricing?
Yes, we welcome bulk and wholesale inquiries. Please email us with the subject line “Wholesale Inquiry” at support@orvenltd.shop.

Q: Will the product look exactly like the photos?
We make every effort to display products accurately, but slight variations in colour, finish, or material may occur due to screen settings and natural production differences.

🛡️ Security & Privacy

Q: Is my payment information secure?
Yes — all payments are processed through Shopify’s secure payment gateway. We never store your card details.

Q: What happens to my personal data?
We handle all customer data in line with GDPR. Please see our Privacy Policy for details.

📞 Still Have Questions?

We’re always here to help. Contact us anytime: